Using simulation to estimate the impact of self-service technology implementation on customer waiting times ans system operating costs

A Kokkinou

Research output: ThesisDoctoral Thesis

Original languageEnglish
Awarding Institution
  • Pennsylvania State University
Supervisors/Advisors
  • Cranage, D.A., Supervisor, External person
  • Hoof, H, Supervisor, External person
  • Ravindran, A, Supervisor, External person
Award date15 Jul 2010
Publisher
Publication statusPublished - 2010

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