Using simulation to estimate the impact of self-service technology implementation on customer waiting times ans system operating costs

A Kokkinou

Research output: ThesisDoctoral ThesisScientific

LanguageEnglish
Awarding Institution
  • Pennsylvania State University
Supervisors/Advisors
  • Cranage, D.A., Supervisor, External person
  • Hoof, H, Supervisor, External person
  • Ravindran, A, Supervisor, External person
Award date15 Jul 2010
Publisher
StatePublished - 2010

Cite this

@phdthesis{e01fda2ba6b341bba6ac346e09cadefd,
title = "Using simulation to estimate the impact of self-service technology implementation on customer waiting times ans system operating costs",
author = "A Kokkinou",
year = "2010",
language = "English",
publisher = "Pennsylvania State University, USA",
school = "Pennsylvania State University",

}

Using simulation to estimate the impact of self-service technology implementation on customer waiting times ans system operating costs. / Kokkinou, A.

Pennsylvania State University, USA, 2010. 220 p.

Research output: ThesisDoctoral ThesisScientific

TY - THES

T1 - Using simulation to estimate the impact of self-service technology implementation on customer waiting times ans system operating costs

AU - Kokkinou,A

PY - 2010

Y1 - 2010

M3 - Doctoral Thesis

PB - Pennsylvania State University, USA

ER -