Using simulation to estimate the impact of self-service technology implementation on customer waiting times ans system operating costs

Research output: Thesis › Doctoral Thesis

Original language	English
Awarding Institution	Pennsylvania State University
Supervisors/Advisors	Cranage, D.A., Supervisor, External person Hoof, H, Supervisor, External person Ravindran, A, Supervisor, External person
Award date	15 Jul 2010
Publisher	Pennsylvania State University, USA
Publication status	Published - 2010

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