Translating tourist requirements into mobile AR application engineering through QFD

D Han, T Jung, MC Tom Dieck

Research output: Contribution to journalArticleScientificpeer-review

3 Citations (Scopus)

Abstract

Augmented reality (AR) has moved into the spotlight of technological developments to enhance tourist experiences, presenting a need to develop meaningful AR applications. However, few studies so far have focused on requirements for a user-centric AR application design. The study aims to propose a method on translating psychological and behavioral indicators of users into relevant technical design elements for the development of mobile AR tourism applications in the context of urban heritage tourism. The research was conducted in three phases to generate a quality function deployment (QFD) model based on interviews, focus groups and questionnaires of international tourists and industry professionals. Key categories, content requirements, function requirements, and user resistance were defined for the identification of requirements. The outcomes of the study outline tourist requirements based on behavioral and psychological indicators and propose a method for translating them into technical design elements for tourist mobile AR applications.

Original languageEnglish
JournalInternational Journal of Mobile Human Computer Interaction
DOIs
Publication statusPublished - 2019

Keywords

  • AR
  • augmented reality
  • user requirements
  • urban heritage tourism
  • house of quality

Cite this

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title = "Translating tourist requirements into mobile AR application engineering through QFD",
abstract = "Augmented reality (AR) has moved into the spotlight of technological developments to enhance tourist experiences, presenting a need to develop meaningful AR applications. However, few studies so far have focused on requirements for a user-centric AR application design. The study aims to propose a method on translating psychological and behavioral indicators of users into relevant technical design elements for the development of mobile AR tourism applications in the context of urban heritage tourism. The research was conducted in three phases to generate a quality function deployment (QFD) model based on interviews, focus groups and questionnaires of international tourists and industry professionals. Key categories, content requirements, function requirements, and user resistance were defined for the identification of requirements. The outcomes of the study outline tourist requirements based on behavioral and psychological indicators and propose a method for translating them into technical design elements for tourist mobile AR applications.",
keywords = "AR, augmented reality, user requirements, urban heritage tourism, house of quality",
author = "D Han and T Jung and {Tom Dieck}, MC",
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Translating tourist requirements into mobile AR application engineering through QFD. / Han, D; Jung, T; Tom Dieck, MC.

In: International Journal of Mobile Human Computer Interaction, 2019.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Translating tourist requirements into mobile AR application engineering through QFD

AU - Han, D

AU - Jung, T

AU - Tom Dieck, MC

PY - 2019

Y1 - 2019

N2 - Augmented reality (AR) has moved into the spotlight of technological developments to enhance tourist experiences, presenting a need to develop meaningful AR applications. However, few studies so far have focused on requirements for a user-centric AR application design. The study aims to propose a method on translating psychological and behavioral indicators of users into relevant technical design elements for the development of mobile AR tourism applications in the context of urban heritage tourism. The research was conducted in three phases to generate a quality function deployment (QFD) model based on interviews, focus groups and questionnaires of international tourists and industry professionals. Key categories, content requirements, function requirements, and user resistance were defined for the identification of requirements. The outcomes of the study outline tourist requirements based on behavioral and psychological indicators and propose a method for translating them into technical design elements for tourist mobile AR applications.

AB - Augmented reality (AR) has moved into the spotlight of technological developments to enhance tourist experiences, presenting a need to develop meaningful AR applications. However, few studies so far have focused on requirements for a user-centric AR application design. The study aims to propose a method on translating psychological and behavioral indicators of users into relevant technical design elements for the development of mobile AR tourism applications in the context of urban heritage tourism. The research was conducted in three phases to generate a quality function deployment (QFD) model based on interviews, focus groups and questionnaires of international tourists and industry professionals. Key categories, content requirements, function requirements, and user resistance were defined for the identification of requirements. The outcomes of the study outline tourist requirements based on behavioral and psychological indicators and propose a method for translating them into technical design elements for tourist mobile AR applications.

KW - AR

KW - augmented reality

KW - user requirements

KW - urban heritage tourism

KW - house of quality

U2 - 10.1080/10447318.2019.1574099

DO - 10.1080/10447318.2019.1574099

M3 - Article

JO - International Journal of Mobile Human Computer Interaction

JF - International Journal of Mobile Human Computer Interaction

SN - 1942-390X

ER -