The building blocks of luxury accommodation experiences: A meta-ethnographic synthesis

A Manfreda, R Presbury, S Richardson, F Melissen

Research output: Contribution to journalArticleScientificpeer-review

12 Citations (Scopus)

Abstract

While luxury accommodation experience research has increased in the last decade, the field shows little accumulation of knowledge over time, requiring further foundational development. This study presents a meta-ethnographic synthesis of sixteen qualitative studies to propose a new conceptualisation of the luxury accommodation experience. The study follows Noblit and Hare (1988) seven-steps methodology for the interpretative synthesis of qualitative empirical studies, an under-utilised methodology introduced by Smit, Melissen, Font, and Gkritzali (2020) in tourism and hospitality research. The synthesis model highlights the emotional, multi-dimensional and process-driven nature of the luxury accommodation experiences, created by guests, hosts, and external others through the social interaction occurring within a physical and sensorial environment and influenced by personal and situational factors. The synthesis also underlines three factors characterising the luxury accommodation experience, congruence, culture, and collaboration, providing a foundational framework to advance hospitality luxury experience research. Implications for practitioners are also highlighted.
Original languageEnglish
JournalTourism Management Perspectives
Volume41
DOIs
Publication statusPublished - Jan 2022

Keywords

  • luxury experience
  • luxury hotel
  • customer experience
  • value creation
  • emotional experience
  • culture
  • congruence

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