Quality management in hospitality

A Kokkinou, SHG Josephi

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationHospitality Experience
EditorsF Melissen, JP van der Rest, S Josephi, R Blomme
Place of PublicationGroningen
PublisherNoordhoff
Pages215-249
Number of pages35
Edition2
ISBN (Print)9789001885786
Publication statusPublished - 2018

Cite this

Kokkinou, A., & Josephi, SHG. (2018). Quality management in hospitality. In F. Melissen, JP. van der Rest, S. Josephi, & R. Blomme (Eds.), Hospitality Experience (2 ed., pp. 215-249). Noordhoff.