Mapping requirements for the wearable smart glasses augmented reality museum application

MC Tom Dieck, T Jung, D Han

Research output: Contribution to journalArticleScientificpeer-review

128 Citations (Scopus)


Purpose: Recent advancements in wearable computing offer opportunities for art galleries to provide a unique experience. However, to ensure successful implementation of this new technology in the visitor industry, it is essential to understand user requirements from a visitor’s point of view. Therefore, the aim of this paper is to investigate visitors’ requirements for the development of a wearable smart glasses augmented reality (AR) application in the museum and art gallery context. Design/methodology/approach: Interviews with 28 art gallery visitors were conducted and an affinity diagram technique was used to analyze the interviews. Findings: The findings reveal that wearable AR is in its infancy and that technical and design issues have to be overcome for a full adoption. It reveals that content requirement, functional requirement, comfort, experience and resistance are important when developing and implementing the wearable AR application in the museum and art gallery contexts. Originality/value: Mapping user requirements in the wearable smart glasses AR context using an affinity diagram is a new approach and therefore contributes to the creation of knowledge in the tourism domain. Practically, the area of wearable technologies and AR within the tourism and visitor industry context is still relatively unexplored, and the present paper provides a first foundation for the implementation of wearable smart glasses AR applications in the museum and art gallery context.

Original languageEnglish
Pages (from-to)230-253
Number of pages24
JournalJournal of Hospitality and Tourism Technology
Issue number3
Publication statusPublished - 2016


  • Affinity diagram
  • Manchester Art Gallery
  • Smart glasses
  • User requirements
  • Wearable augmented reality


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