Information empowerment: customer dialogue technology and service employees

OW Hermans; C. Ravesteijn

Information empowerment: customer dialogue technology and service employees

OW Hermans, C. Ravesteijn

Academy for Hotel & Facility

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the 12th international research symposium on service excellence in management (QUIS12)
Publication status	Published - 2011
Event	12th international research symposium on service excellence in management (QUIS12), Ithaca, New York, USA - Ithaca, United States Duration: 2 Jun 2011 → 5 Jun 2011

Conference

Conference	12th international research symposium on service excellence in management (QUIS12), Ithaca, New York, USA
Country/Territory	United States
City	Ithaca
Period	2/06/11 → 5/06/11

Cite this

@inproceedings{a7a4a2a5d3494aadb954f8388c5885e4,

title = "Information empowerment: customer dialogue technology and service employees",

author = "OW Hermans and C. Ravesteijn",

year = "2011",

language = "English",

booktitle = "Proceedings of the 12th international research symposium on service excellence in management (QUIS12)",

note = "12th international research symposium on service excellence in management (QUIS12), Ithaca, New York, USA ; Conference date: 02-06-2011 Through 05-06-2011",

}

TY - GEN

T1 - Information empowerment: customer dialogue technology and service employees

AU - Hermans, OW

AU - Ravesteijn, C.

PY - 2011

Y1 - 2011

M3 - Conference contribution

BT - Proceedings of the 12th international research symposium on service excellence in management (QUIS12)

T2 - 12th international research symposium on service excellence in management (QUIS12), Ithaca, New York, USA

Y2 - 2 June 2011 through 5 June 2011

ER -

Information empowerment: customer dialogue technology and service employees

Conference

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Cite this