Information empowerment: customer dialogue technology and service employees

OW Hermans, C. Ravesteijn

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the 12th international research symposium on service excellence in management (QUIS12)
Publication statusPublished - 2011
Event12th international research symposium on service excellence in management (QUIS12), Ithaca, New York, USA - Ithaca, United States
Duration: 2 Jun 20115 Jun 2011

Conference

Conference12th international research symposium on service excellence in management (QUIS12), Ithaca, New York, USA
CountryUnited States
City Ithaca
Period2/06/115/06/11

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