From quality surveys to new touchpoints: a challenge for service design

F Secomandi, E.J.. Hultink, D. Snelders

Research output: Contribution to journalArticleProfessional

Original languageEnglish
Pages (from-to)45-47
Number of pages3
JournalTouchpoint
Volume1
Issue number2
Publication statusPublished - 2009

Cite this

Secomandi, F., Hultink, E. J., & Snelders, D. (2009). From quality surveys to new touchpoints: a challenge for service design. Touchpoint, 1(2), 45-47.