From quality surveys to new touchpoints: a challenge for service design

F Secomandi, E.J.. Hultink, D. Snelders

Research output: Contribution to journalArticleProfessional

Original languageEnglish
Pages (from-to)45-47
Number of pages3
JournalTouchpoint
Volume1
Issue number2
Publication statusPublished - 2009

Cite this

Secomandi, F., Hultink, E. J., & Snelders, D. (2009). From quality surveys to new touchpoints: a challenge for service design. Touchpoint, 1(2), 45-47.
Secomandi, F ; Hultink, E.J.. ; Snelders, D. / From quality surveys to new touchpoints: a challenge for service design. In: Touchpoint. 2009 ; Vol. 1, No. 2. pp. 45-47.
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author = "F Secomandi and E.J.. Hultink and D. Snelders",
year = "2009",
language = "English",
volume = "1",
pages = "45--47",
journal = "Touchpoint",
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}

Secomandi, F, Hultink, EJ & Snelders, D 2009, 'From quality surveys to new touchpoints: a challenge for service design', Touchpoint, vol. 1, no. 2, pp. 45-47.

From quality surveys to new touchpoints: a challenge for service design. / Secomandi, F; Hultink, E.J..; Snelders, D.

In: Touchpoint, Vol. 1, No. 2, 2009, p. 45-47.

Research output: Contribution to journalArticleProfessional

TY - JOUR

T1 - From quality surveys to new touchpoints: a challenge for service design

AU - Secomandi, F

AU - Hultink, E.J..

AU - Snelders, D.

PY - 2009

Y1 - 2009

M3 - Article

VL - 1

SP - 45

EP - 47

JO - Touchpoint

JF - Touchpoint

IS - 2

ER -

Secomandi F, Hultink EJ, Snelders D. From quality surveys to new touchpoints: a challenge for service design. Touchpoint. 2009;1(2):45-47.