Does service quality still matter in the experience economy? Examining the effect of service quality and customer experience on behavioural outcomes in cultural heritage during COVID-19

Pieter de Rooij; Adriaan van Liempt

Does service quality still matter in the experience economy? Examining the effect of service quality and customer experience on behavioural outcomes in cultural heritage during COVID-19

Academy for Leisure & Events

Research output: Contribution to conference › Paper

Original language	English
Publication status	Published - 10 Nov 2022
Event	BUas Research & Development Day 2022 - Breda University of Applied Sciences, Breda, Netherlands Duration: 10 Nov 2022 → 10 Nov 2022

Other

Other	BUas Research & Development Day 2022
Country/Territory	Netherlands
City	Breda
Period	10/11/22 → 10/11/22

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title = "Does service quality still matter in the experience economy? Examining the effect of service quality and customer experience on behavioural outcomes in cultural heritage during COVID-19",

author = "{de Rooij}, Pieter and {van Liempt}, Adriaan",

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language = "English",

note = "BUas Research & Development Day 2022 ; Conference date: 10-11-2022 Through 10-11-2022",

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AU - de Rooij, Pieter

AU - van Liempt, Adriaan

PY - 2022/11/10

Y1 - 2022/11/10

M3 - Paper

T2 - BUas Research & Development Day 2022

Y2 - 10 November 2022 through 10 November 2022

ER -

Does service quality still matter in the experience economy? Examining the effect of service quality and customer experience on behavioural outcomes in cultural heritage during COVID-19

Other

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