TY - JOUR
T1 - Digital mobility services : A population perspective
AU - Goodman-Deane, J
AU - Kluge, J
AU - Roca Bosch, E
AU - Nesterova, Nina
AU - Bradley, M
AU - Clarkson, PJ
N1 - Funding Information:
This research was done as part of the Dignity project which received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement number 875542. We would like to thank all the research partners on this project for their input into designing and carrying out the survey design. We are also grateful to Camelia Chivaran from the University of Campania for helping with the descriptive analysis, and to Maribel Ortego from the Universitat Politècnica de Catalunya for advice on the statistical analysis.
Funding Information:
This research was done as part of the Dignity project which received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement number 875542. We would like to thank all the research partners on this project for their input into designing and carrying out the survey design. We are also grateful to Camelia Chivaran from the University of Campania for helping with the descriptive analysis, and to Maribel Ortego from the Universitat Polit?cnica de Catalunya for advice on the statistical analysis.
Publisher Copyright:
© Goodman-Deane et al. Published by BCS Learning and Development Ltd.
PY - 2021/7/1
Y1 - 2021/7/1
N2 - Digital mobility services have great potential to increase passengers' transportation options, improve their experiences and reduce exclusion. For example, they can facilitate access to information and support, and join transport modes together more seamlessly. However, these advantages will only be available to those who can access and use these services effectively. To facilitate the development of usable and inclusive services, information on the range of potential users' digital interface capabilities, attitudes and current use of digital services is needed. A population-representative survey examining these issues was carried out with 1010 participants in Germany in 2020. As well as self-report questions, it examined basic digital interface competence using simplified paper prototyping. The results are examined in terms of the characteristics of groups that are particularly vulnerable to either digital or transport exclusion. Older people (aged 65+), people with disabilities and people with low levels of education were found to have particularly low levels of digital technology access, use, attitudes and competence. Caution is thus required when rolling out digital mobility services. Non-digital alternatives are needed to ensure an inclusive service. When digital interfaces are used, they need to be designed carefully to be usable by and reassuring to digital novices.
AB - Digital mobility services have great potential to increase passengers' transportation options, improve their experiences and reduce exclusion. For example, they can facilitate access to information and support, and join transport modes together more seamlessly. However, these advantages will only be available to those who can access and use these services effectively. To facilitate the development of usable and inclusive services, information on the range of potential users' digital interface capabilities, attitudes and current use of digital services is needed. A population-representative survey examining these issues was carried out with 1010 participants in Germany in 2020. As well as self-report questions, it examined basic digital interface competence using simplified paper prototyping. The results are examined in terms of the characteristics of groups that are particularly vulnerable to either digital or transport exclusion. Older people (aged 65+), people with disabilities and people with low levels of education were found to have particularly low levels of digital technology access, use, attitudes and competence. Caution is thus required when rolling out digital mobility services. Non-digital alternatives are needed to ensure an inclusive service. When digital interfaces are used, they need to be designed carefully to be usable by and reassuring to digital novices.
KW - Digital exclusion
KW - Digital transport
KW - Disabilities
KW - Inclusive design
KW - Older people
KW - Vulnerable to exclusion groups
U2 - 10.14236/ewic/HCI2021.15
DO - 10.14236/ewic/HCI2021.15
M3 - Article
SP - 144
EP - 154
JO - Proceedings of British HCI 2021
JF - Proceedings of British HCI 2021
ER -