Customer relationship management in hospitality

OW Hermans

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationKey concepts in hospitality management
EditorsR.C. Wood
Place of PublicationLondon
PublisherSage
Pages18-22
Number of pages180
ISBN (Print)978-1-446-20068-1
Publication statusPublished - 2013

Publication series

NameSage key concepts

Cite this

Hermans, OW. (2013). Customer relationship management in hospitality. In R. C. Wood (Ed.), Key concepts in hospitality management (pp. 18-22). (Sage key concepts). London: Sage.
Hermans, OW. / Customer relationship management in hospitality. Key concepts in hospitality management. editor / R.C. Wood. London : Sage, 2013. pp. 18-22 (Sage key concepts).
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author = "OW Hermans",
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isbn = "978-1-446-20068-1",
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Hermans, OW 2013, Customer relationship management in hospitality. in RC Wood (ed.), Key concepts in hospitality management. Sage key concepts, Sage, London, pp. 18-22.

Customer relationship management in hospitality. / Hermans, OW.

Key concepts in hospitality management. ed. / R.C. Wood. London : Sage, 2013. p. 18-22 (Sage key concepts).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

TY - CHAP

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AU - Hermans, OW

PY - 2013

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M3 - Chapter

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T3 - Sage key concepts

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BT - Key concepts in hospitality management

A2 - Wood, R.C.

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CY - London

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Hermans OW. Customer relationship management in hospitality. In Wood RC, editor, Key concepts in hospitality management. London: Sage. 2013. p. 18-22. (Sage key concepts).