Customer relationship management and performance management: exploring an actionable link in hospitality

OW Hermans, F Melissen, R. Agteren

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusPublished - 2009
EventI-CHLAR Conference, 16-07-2009; 2009 - Den Haag, The Netherlands
Duration: 16 Jul 200916 Jul 2009

Conference

ConferenceI-CHLAR Conference, 16-07-2009; 2009
CityDen Haag, The Netherlands
Period16/07/0916/07/09

Cite this

Hermans, OW., Melissen, F., & Agteren, R. (2009). Customer relationship management and performance management: exploring an actionable link in hospitality. Paper presented at I-CHLAR Conference, 16-07-2009; 2009, Den Haag, The Netherlands, .