Customer relationship management and performance management: exploring an actionable link in hospitality

OW Hermans, F Melissen, R. Agteren

Research output: Contribution to conferencePaperOther research output

Original languageEnglish
Publication statusPublished - 2009
EventI-CHLAR Conference, 16-07-2009; 2009 - Den Haag, The Netherlands
Duration: 16 Jul 200916 Jul 2009

Conference

ConferenceI-CHLAR Conference, 16-07-2009; 2009
CityDen Haag, The Netherlands
Period16/07/0916/07/09

Cite this

Hermans, OW., Melissen, F., & Agteren, R. (2009). Customer relationship management and performance management: exploring an actionable link in hospitality. Paper presented at I-CHLAR Conference, 16-07-2009; 2009, Den Haag, The Netherlands, .
Hermans, OW ; Melissen, F ; Agteren, R. / Customer relationship management and performance management: exploring an actionable link in hospitality. Paper presented at I-CHLAR Conference, 16-07-2009; 2009, Den Haag, The Netherlands, .
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title = "Customer relationship management and performance management: exploring an actionable link in hospitality",
author = "OW Hermans and F Melissen and R. Agteren",
year = "2009",
language = "English",
note = "I-CHLAR Conference, 16-07-2009; 2009 ; Conference date: 16-07-2009 Through 16-07-2009",

}

Hermans, OW, Melissen, F & Agteren, R 2009, 'Customer relationship management and performance management: exploring an actionable link in hospitality' Paper presented at I-CHLAR Conference, 16-07-2009; 2009, Den Haag, The Netherlands, 16/07/09 - 16/07/09, .

Customer relationship management and performance management: exploring an actionable link in hospitality. / Hermans, OW; Melissen, F; Agteren, R.

2009. Paper presented at I-CHLAR Conference, 16-07-2009; 2009, Den Haag, The Netherlands, .

Research output: Contribution to conferencePaperOther research output

TY - CONF

T1 - Customer relationship management and performance management: exploring an actionable link in hospitality

AU - Hermans, OW

AU - Melissen, F

AU - Agteren, R.

PY - 2009

Y1 - 2009

M3 - Paper

ER -

Hermans OW, Melissen F, Agteren R. Customer relationship management and performance management: exploring an actionable link in hospitality. 2009. Paper presented at I-CHLAR Conference, 16-07-2009; 2009, Den Haag, The Netherlands, .