Case Study: CSR at Air France-KLM

J Bouwer, PM Peeters, RMJ Bongaerts, E Eijgelaar

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

1 Citation (Scopus)


This case study provides an analysis of the way in which a leading airline company in the world, Air France-KLM, applies Corporate Social Responsibility (CSR) within its business activities. The analysis is based on a conceptualisation of the term itself and the policy of and activities performed by the company. Other companies in the airline industry regard the Air France-KLM as a ‘good practice’ since it acts in an exemplary way on the integration of sustainability in the three major domains of CSR: economy, people and environment. It caters for environmental protection, customer experience, responsible human resources and local development. A challenge remains for the whole of the airline industry: to reconsider the very purpose of their business and start working on CSR 2.0. In CSR 2.0 sustainability, scalability, responsiveness and ‘glocality’ become part of an airline’s very DNA and are not regarded mere ‘defensive’ measurements for satisfying the ‘customer’ and politics.

Original languageEnglish
Title of host publicationCorporate sustainability and responsibility in tourism
EditorsD Lund-Durlacher, V Dinica, D Reiser, MS Fifka
Place of PublicationCham
Number of pages9
ISBN (Electronic)9783030156244
ISBN (Print)9783030156237
Publication statusPublished - 2019

Publication series

NameCSR, Sustainability, Ethics and Governance
ISSN (Print)2196-7075
ISSN (Electronic)2196-7083


  • Air France-KLM
  • Aviation
  • CSR 2.0
  • Responsibility
  • Sustainability


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