@inproceedings{915fca1979974979a9384e4040a0963f,
title = "Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.",
author = "Denys Bespalko and \{van Hamond\}, Jason and MME Neggers and Alinda Kokkinou",
year = "2025",
language = "English",
pages = "101--114",
editor = "A Pucihar and \{Kljaji{\'c} Bor{\v s}tnar\}, M and S Blatnik and M Marolt and RWH Bons and K Smit and M Glowatz",
booktitle = "38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings.",
publisher = "University of Maribor Press",
}