Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.

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@conference{343daf84c5f542ae86bb316291e9ce4e,

title = "Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.",

author = "Denys Bespalko and \{van Hamond\}, Jason and MME Neggers and Alinda Kokkinou",

year = "2025",

month = jun,

day = "10",

language = "English",

pages = "101--114",

}