Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.

Denys Bespalko, Jason van Hamond, MME Neggers, Alinda Kokkinou

Research output: Contribution to conference › Paper

5 Downloads (Pure)

Access to Document

@conference{343daf84c5f542ae86bb316291e9ce4e,

title = "Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.",

author = "Denys Bespalko and {van Hamond}, Jason and MME Neggers and Alinda Kokkinou",

year = "2025",

month = jun,

day = "10",

language = "English",

pages = "101--114",

}