Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.

Denys Bespalko; Jason van Hamond; MME Neggers; Alinda Kokkinou

Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.

Denys Bespalko, Jason van Hamond, MME Neggers, Alinda Kokkinou

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

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Original language	English
Title of host publication	38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings.
Editors	A Pucihar, M Kljajić Borštnar, S Blatnik, M Marolt, RWH Bons, K Smit, M Glowatz
Publisher	University of Maribor Press
Pages	101-114
ISBN (Electronic)	9789612869984
Publication status	Published - 2025

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Kokkinou Neggers Aligning chatbot features with industry needs a comparative study of aser expectations in utilitarian and hedonic sectors for SMEsFinal published version, 704 KBLicence: CC BY

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Bespalko, D., van Hamond, J., Neggers, MME., & Kokkinou, A. (2025). Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs. In A. Pucihar, M. Kljajić Borštnar, S. Blatnik, M. Marolt, RWH. Bons, K. Smit, & M. Glowatz (Eds.), 38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings. (pp. 101-114). University of Maribor Press.

Bespalko, Denys ; van Hamond, Jason ; Neggers, MME et al. / Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs. 38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings.. editor / A Pucihar ; M Kljajić Borštnar ; S Blatnik ; M Marolt ; RWH Bons ; K Smit ; M Glowatz. University of Maribor Press, 2025. pp. 101-114

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title = "Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.",

author = "Denys Bespalko and {van Hamond}, Jason and MME Neggers and Alinda Kokkinou",

year = "2025",

language = "English",

pages = "101--114",

editor = "A Pucihar and {Kljaji{\'c} Bor{\v s}tnar}, M and S Blatnik and M Marolt and RWH Bons and K Smit and M Glowatz",

booktitle = "38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings.",

publisher = "University of Maribor Press",

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Bespalko, D, van Hamond, J, Neggers, MME & Kokkinou, A 2025, Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs. in A Pucihar, M Kljajić Borštnar, S Blatnik, M Marolt, RWH Bons, K Smit & M Glowatz (eds), 38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings.. University of Maribor Press, pp. 101-114.

Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs. / Bespalko, Denys; van Hamond, Jason; Neggers, MME et al.
38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings.. ed. / A Pucihar; M Kljajić Borštnar; S Blatnik; M Marolt; RWH Bons; K Smit; M Glowatz. University of Maribor Press, 2025. p. 101-114.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.

AU - Bespalko, Denys

AU - van Hamond, Jason

AU - Neggers, MME

AU - Kokkinou, Alinda

PY - 2025

Y1 - 2025

M3 - Conference contribution

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EP - 114

BT - 38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings.

A2 - Pucihar, A

A2 - Kljajić Borštnar, M

A2 - Blatnik, S

A2 - Marolt, M

A2 - Bons, RWH

A2 - Smit, K

A2 - Glowatz, M

PB - University of Maribor Press

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Bespalko D, van Hamond J, Neggers MME , Kokkinou A. Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs. In Pucihar A, Kljajić Borštnar M, Blatnik S, Marolt M, Bons RWH, Smit K, Glowatz M, editors, 38th Bled eConference: Empowering transformation: shaping digital futures for all: conference proceedings.. University of Maribor Press. 2025. p. 101-114

Aligning chatbot features with industry needs: a comparative study of user expectations in utilitarian and hedonic sectors for SMEs.

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