Acquiring and orchestrating information for supply chain robustness and resilience: the role of employee empowerment, trust, and technology.

Companies rely on robustness and resilience to cope with disruptions. Through the lens of Organization Information Processing Theory, the study examines how employee empowerment, technology and trust can be organized, to improve supply chain robustness and resilience, through data analytical capability, data driven culture, and supply chain visibility. The study findings showed that empowering employees with technological tools had a positive effect on data driven culture through data analytic capability, and on supply chain visibility. Technology contributed to supply chain visibility. Trust in suppliers had a marginally significant direct effect on robustness and a significant direct effect on resilience.