Smart City Hospitality (SCITHOS)

Project: Research

Project Details


Client: ERA-NET Cofund Smart Cities and Communities, JPI Urban Europe

Urban tourism generates income for cities and create opportunities for its businesses and employment for its residents. However, it can also lead to overcrowding, pollution, noise and numerous other problems, thus reducing quality of life for residents and other local stakeholders and potentially leading to public discontent. This project introduces SCITHOS as a concept that consists of guidelines and tools to help cities find solutions to make the transition towards environmentally and socially responsible urban tourism that simultaneously contributes to long-term prosperity.

Within SCTHOS this is done by combining hospitality principles, simulation tools, apps and serious gaming techniques to support policymakers and other stakeholders in generating collaborative deep reflections about barriers to sustainable urban tourism and the need for transition or adaptation strategies. The project supports the assessment of intervention strategies based on an interactive simulation-supported multi-stakeholder approach that triggers social learning and behavior change, while stimulating shared governance and smart citizenship.

Guidelines/ tools and the full concept are developed through a series of living labs and field experiments in participating cities. What is more, a Smart City Hospitality network is set up to ensure accessibility to this concept, including all tools and experiences with using them. The final results of the projects are presented 10 and 11 September 2019 in Vienna, as a pre-session to the popular annual Tourism conference (TOURMIS).
Short titleSCITHOS
Effective start/end date1/05/1611/09/19


  • Centre of Expertise Leisure, Tourism and Hospitality (CELTH )
  • Netherlands Organisation for Scientific Research (NWO)
  • European Union’s Horizon 2020 Research and Innovation Programme


  • tourism
  • sustainable tourism
  • urban tourism
  • city tourism
  • responsible tourism
  • CSTT
  • Centre for Sustainability, Tourism and Transport

Fingerprint Explore the research topics touched on by this project. These labels are generated based on the underlying awards/grants. Together they form a unique fingerprint.

  • Research Output

    Open Access
  • 53 Downloads (Pure)

    Playing for sustainability: two games that take the environment serious

    Weber-Sabil, J., 2019, In : Uncover. 2019, 3, p. 26-27

    Research output: Contribution to journalArticleProfessional

  • Activities

    • 3 Contribution at workshop, seminar, course

    ECM International Conference & General Assembly 2019

    Jessika Weber-Sabil (Speaker)

    7 Jun 2019

    Activity: Participating in or organising an eventContribution at workshop, seminar, course

    Workshop: Time for serious fun! at ECM International Conference & General Assembly 2019 of European City Marketing

    Jessika Weber-Sabil (Speaker) & L Lalicic (Speaker)

    6 Jun 2019

    Activity: Participating in or organising an eventContribution at workshop, seminar, course

    Smart City Hospitality (Scithos)

    IS Mayer (Member of programme committee)


    Activity: Participating in or organising an eventContribution at workshop, seminar, course