Accessible tourism and hospitality

Project: Research

Project Details


In the Netherlands approximately 2 million inhabitants have one or more disabilities. However, just like most people they like to travel and go on holiday.

In this project we have explored the customer journey of people with disabilities and their families to understand their challenges and solutions (in preparing) to travel. To get an understanding what ‘all-inclusive’ tourism would mean, this included an analysis of information needs and booking behavior; traveling by train, airplane, boat or car; organizing medical care and; the design of hotels and other accommodations. The outcomes were presented to members of ANVR and NBAV to help them design tourism and hospitality experiences or all.
Effective start/end date1/01/1831/12/19


  • Reiswerk
  • ANVR
  • Centre of Expertise Leisure, Tourism and Hospitality (CELTH )


  • tourism
  • hospitality
  • disabilities
  • all-inclusive tourism

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  • Research Output

    Naar een inclusieve toeristische sector

    van der Duim, R., Smit, B. & Ormond, M., 2019, Trendrapport toerisme, recreatie en vrije tijd 2019. Vermeulen, T., Bijl, J., Rooijackers, M., Heslinga, J., Politiek, M., Heerschap, N., Schreven, L. & van Wijk, K. (eds.). Nieuwegein: PleisureWorld NRIT, p. 124-127

    Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

    Toegankelijk toerisme: Op weg naar een ‘inclusieve’ reisindustrie

    Smit, B., van der Duim, VR., Ormond, M., Papp, B., Fricke, D. J., Schmitz, P. & van Heiningen, J., 1 Dec 2019, ANVR. 31 p.

    Research output: Book/ReportReportScientific

    Press / Media

    Op weg naar een inclusieve reisindustrie (Research cited)

    Bert Smit & Dr. Jörn Fricke


    1 Media contribution

    Press/Media: Press / Media