Xander Lub

Dr., Professor Hospitality Management and Experience Design

    • 36 Citations
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    Personal profile

    Research interests

    Xander Lub holds an MSc from University of Leiden and a PhD from Tilburg University. He started of his career at University of Auckland, New Zealand and then spent the next 16 years in (hospitality) research and education, working at Hotelschool The Hague, Saxion University Hospitality Business School, and VU University Amsterdam. Xander joined NHTV’s Academy of Hotel and Facility Management in October 2015 as Professor of Hospitality Experience.

    Trained as a psychologist and an organizational scientist, Xander’s research focuses on understanding how people (customers, guests, employees) interpret their changing environment and translate their understanding into action, and focuses on the implications this has for business. These implications are prominently in two fields: 1. user-centric design for hospitality organizations, and 2. the impact of organizational change on employee perceptions.

    Xander has been/is Visiting Professor at University of Bath, University of Calgary, VU University Amsterdam (Faculty of Economics and Business Administration) and Nyenrode Business University. Furthermore, he serves in editorial board or reviewer positions for six international (hospitality) management journals, has received several research awards, and he has (co-)authored over seventy articles in leading international hospitality and management journals, conferences, as well as chapters in scholarly books. Moreover, he has consulted to the industry for years and has taught in Bachelor, Master, and Executive Education programs.

    Xander also chairs the joint Hospitality Excellence Program on behalf of the five Dutch Hotelschools and the Royal Dutch Hospitality Board and is Director of Research of the EuroCHRIE Network.

    Areas of expertise: Service & Experience Design, Design Thinking, Hospitality Experience, Organizational Behavior, HRM.

    Network Recent external collaboration on country level. Dive into details by clicking on the dots.

    Research Output 2015 2019

    Building Blocks of Breach

    Wiechers, H., Lub, X. D., Coyle-Shapiro, JA. & Ten Have, S., 31 May 2019.

    Research output: Contribution to conferencePosterOther research output

    Designing emotionally engaging mobile AR (MAR) experiences through digital storytelling.

    Han, D-I. D., Calvi, L., Hover, M. & Lub, X. D., 13 Jun 2019.

    Research output: Contribution to conferencePaperOther research output

    Emotions as core building blocks of an experience

    Bastiaansen, MCM., Lub, XD., Mitas, O., Jung, T., Ascencao, MP., Han, D., Moilanen, T., Smit, HAP. & Strijbosch, WWM., 2019, In : International Journal of Contemporary Hospitality Management. 31, 2, p. 651-668 18 p.

    Research output: Contribution to journalArticleScientificpeer-review

    1 Citation (Scopus)
    23 Downloads (Pure)

    Manifesto for the future of work and organizational psychology

    Bal, P. M., Doci, E., Lub, X. D., van Rossenberg, YGT., Nijs, S., Achnak, S., Briner, R. B., Brookes, A., Chudzikowski, K., De Cooman, R., De Gieter, S., de Jong, J., de Jong, SB., Dorenbosch, L., Ghoreishi, MA., Hack-Polay, D., Hofmans, J., Hornung, S., Khuda, K., Klamer, R. & 13 othersMendy, J., Mol, ST., Navarro, J., Notelaers, G., Ossenkop, C., Pickett, J., Röllmann, L., Sanderson, Z., Sosnowska, J., Spanouli, A., Vantilborgh, T., van Dijk, H. & van Zelst, M., 2019, In : European Journal of Work & Organizational Psychology. 28, 3, p. 289-299 11 p.

    Research output: Contribution to journalArticleScientificpeer-review

    Open Access

    Activities 2010 2019

    Enhancing the global impact in hospitality education

    X.D. Lub (Invited speaker)
    20 May 2019

    Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

    Joint Global EUROChrie/APacChrie conference

    Xander Lub (Member of programme committee)
    22 May 201925 May 2019

    Activity: Participating in or organising an eventOrganising an event

    International Journal of Contemporary Hospitality Management (Journal)

    Xander Lub (Editorial board member)
    5 Apr 2019 → …

    Activity: Publication peer-review and editorial workEditorial activity

    National Kaohsiung University Hospitality Tourism

    Xander Lub (Visiting researcher)
    16 May 201921 May 2019

    Activity: Visiting an external institutionVisiting an external academic institution

    Dipra Jha

    Simen A. Kooi (Host), Xander Lub (Host)
    13 May 201914 May 2019

    Activity: Hosting a visitor


    2018 EuroChrie Conference “Emerald/IJCHM & Dublin Institute of Technology” highly commended PhD Paper Award

    Annemiek van der Schaft (Recipient), Xander Lub (Recipient), O Solinger (Recipient) & B van der Heijden (Recipient), 7 Nov 2018

    Prize: Prize (including medals and awards)

    2018 EuroChrie conference “Institut Paul Bocuse” Best Research Paper Award

    Xander Lub (Recipient), H Kuokkanen (Recipient), RJ Blomme (Recipient), Frans Melissen (Recipient) & BH Groen (Recipient), 7 Nov 2018

    Prize: Prize (including medals and awards)

    Emerald Literati Awards for Highly Commended Paper in European Journal of Training & Development 2019

    J Sok (Recipient), RJ Blomme (Recipient), M De Ruiter (Recipient), D Tromp (Recipient) & Xander Lub (Recipient), 7 Aug 2019

    Prize: Prize (including medals and awards)