• 6 Citations
20082018
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Personal profile

Research interests

Bert Smit (1977) received his master degree in Leisure Studies from Tilburg in 2002. After a career in zoo management and zoo design. He joined the Academy of Hotel and Facility Management in 2008 where he currently works as researcher and senior lecturer.

He specializes in the design and design evaluation of customer experiences with a focus on the development of new methodologies. In his work he combines insights from social science with methodology from design science. His methodologies have been applied and adopted in a wide range of contexts including hotels, zoo’s, tourist destinations, hospitals and offices. Bert publishes in academic journals and professional magazines, but also contributes to text books and speaks at conferences.

Areas of expertise: experience design, design thinking, design methodology

 

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Research Output 2008 2018

Anticipatory nostalgia in experience design

Bergs, Y., Mitas, O., Nawijn, J., Lub, XD. & Smit, HAP., 7 Nov 2018

Research output: Contribution to conferencePosterOther research output

Bereikbaarheid als nieuwe maat voor klanttevredenheid

Smit, HAP. & Weppner, JGG., 2018, In : Hospitality Management, online.

Research output: Contribution to journalArticleProfessional

Open Access

Brabantse Gastvrijheid

Smit, HAP., Neveu, V., Peperkamp, EMJ., Melissen, F., Vriens, C. & Pijnenburg, 2018

Research output: Book/ReportReportProfessional

Co-Creating The Zoo Experience

Smit, HAP., 2018, Marketing. Baines, P., Fill, C. & Rosengren, S. (eds.). 5 ed. Oxford: Oxford University Press

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Designing hospitality experiences

Smit, HAP., Prooijen-Lander, M. & Melissen, F., 2018, Hospitality Experience. Melissen, F. W., van der Rest, J. P., Josephi, S. & Blomme, R. (eds.). Groningen/Utrecht: Noordhoff, p. 157-189

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Activities 2013 2018

Building brand experiences

Smit, H. (Speaker)
2013

Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

Measuring experiences of Zoo visitors

Smit, H. (Speaker)
2014

Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

Measuring experiences of Zoo visitors

Smit, H. (Speaker)
2014

Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

Een mensgericht ziekenhuis, wat is dat?

Smit, H. (Speaker)
7 Oct 2014

Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

Measuring experiences of Zoo visitors

Smit, H. (Speaker)
2014

Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

Press / Media

We are food!

HAP Smit

22/11/18

1 media contribution

Press/Media: Press / Media

Brabantse gastvrijheid de kunst van genieten en laten genieten

HAP Smit

20/09/18

1 media contribution

Press/Media: Press / Media

Focus op doelgroep loont

HAP Smit

1/05/16

1 media contribution

Press/Media: Press / Media

Franchiseketens bevrijden zich van knellende ketens

HAP Smit

1/10/14

1 media contribution

Press/Media: Press / Media