CHS Dijkmans

  • 100 Citations
20102018
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Research Output 2010 2018

2018

De menselijke toon telt: de effecten van social media inzet door toeristische bedrijven op hun klantrelaties

Dijkmans, CHS., 2018, In : Vrijetijdstudies. 36, 1, p. 35-38 4 p.

Research output: Contribution to journalArticleScientificpeer-review

eMarketing To Go!

Dijkmans, CHS. & Vinkesteijn, JAM., 2018, 3 ed. Leiden: EduPlaza. 248 p.

Research output: Book/ReportBookProfessional

eMarketing To Go!

Dijkmans, CHS. & Vinkesteijn, JAM., 2018, English (3rd) edition ed. Leiden: EduPlaza. 248 p.

Research output: Book/ReportBookProfessional

From monologues to dialogues: interactivity in company social media use

Dijkmans, CHS., 2018, 209 p.

Research output: ThesisDoctoral ThesisScientific

Open Access

Interactiviteit en ‘human voice’ in zakelijke social media

Dijkmans, CHS., 2018, In : Reiswerk.

Research output: Contribution to journalArticleProfessional

Open Access

The rise of interactivity and human voice in the tourism industry (2011-2016)

Dijkmans, CHS., 25 May 2018

Research output: Contribution to conferencePaperOther research output

2017
3 Citations

In de reiswereld communiceren op social media: human voice of AI & chatbots?

Dijkmans, CHS., 9 Mar 2017, In : travelnext.nl.

Research output: Contribution to journalArticleProfessional

Open Access
2016

Een 'menselijk geluid' werkt! Effectieve social media en bedrijfsreputatie.

Dijkmans, CHS., 13 Jan 2016

Research output: Contribution to conferencePaperOther research output

Een menselijk gezicht in elk onlinebericht? Social media inzet en tone of voice

Dijkmans, CHS., 2016, Trendrapport toerisme, recreatie en vrije tijd 2016. de Bruijn, K., Vermeulen, T., Korteweg Maris, D., Rooijackers, M., van der Most, K., Heerschap, N., Schreven, L., Breedveld, K., Hartman, S. & van Wijk, K. (eds.). Nieuwegein: NRIT Media/CBS/CELTH/NBTC Holland Marketing/NRIT Media, p. 112-117 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

eMarketing To Go!

Dijkmans, CHS. & Vinkesteijn, JAM., 2016, English (2nd) edition ed. Leiden: EduPlaza. 262 p.

Research output: Book/ReportBookProfessional

eMarketing To Go!

Dijkmans, CHS. & Vinkesteijn, JAM., 2016, 2 ed. Leiden: EduPlaza. 262 p.

Research output: Book/ReportBookProfessional

Reputatie verbeteren? Engage!

Dijkmans, CHS., 28 Jan 2016

Research output: Contribution to conferencePaperOther research output

Retaining affective commitment through webcare: the role of a conversational human voice

Dijkmans, CHS., 10 Jun 2016

Research output: Contribution to conferencePaperOther research output

Social media to go! : de basis van social media in commerciële bedrijfsvoering

Dijkmans, CHS. & Vinkesteijn, JAM., 2016, 2e druk ed. Leiden: EduPlaza. 248 p.

Research output: Book/ReportBookProfessional

2015

Afhankelijkheid van Facebook: levensgevaarlijk!

Vinkesteijn, JAM., Laan, S. & Dijkmans, CHS., 25 Aug 2015, In : NRIT Kennisbank (online article).

Research output: Contribution to journalArticlePopular

84 Citations

A stage to engage: social media use and corporate reputation

Dijkmans, CHS., Kerkhof, P. & Beukeboom, C. J., 2015, In : Tourism Management. 47, April, p. 58-67

Research output: Contribution to journalArticleScientificpeer-review

Bedrijven op social media en 'online firestorms'

Dijkmans, CHS., 9 Feb 2015, In : acsm-vu.nl (online article).

Research output: Contribution to journalArticlePopular

Dragen activiteiten op sociale media bij aan de reputatie van toeristische bedrijven?

Dijkmans, CHS., 2015, In : NRIT Magazine. 2015, 4, p. 14-15 2 p.

Research output: Contribution to journalArticleProfessional

Dragen social media activiteiten bij aan de reputatie van bedrijven? (online article)

Dijkmans, CHS., 2015, In : SWOCC.

Research output: Contribution to journalArticleProfessional

Effectief reageren op online klachten blijft essentieel: naar een gestructureerde en effectieve aanpak

Dijkmans, CHS., 2015, Trendrapport toerisme, recreatie en vrije tijd 2015. de Bruijn, K. & Vermeulen, T. (eds.). Breda: NRIT Media; CBS, p. 110-114 568 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

eMarketing To Go!

Dijkmans, CHS. & Vinkesteijn, JAM., 2015, Leiden: EduPlaza. 282 p.

Research output: Book/ReportBookProfessional

Interaction and reputation: the effects of social media exposure to a highly interactive company

Dijkmans, CHS., 2015

Research output: Contribution to conferencePaperOther research output

Online conversation and corporate reputation

Dijkmans, CHS., 2015

Research output: Contribution to conferencePaperOther research output

13 Citations

Online conversation and corporate reputation: a two-wave longitudinal study on the effects of exposure to the social media activities of a highly interactive company

Dijkmans, CHS., Kerkhof, P., Buyukcan-Tetik, A. & Beukeboom, C. J., 2015, In : Journal of Computer-Mediated Communication. 20, 6, p. 632-648 17 p.

Research output: Contribution to journalArticleScientificpeer-review

Online conversation and corporate reputation (honored with Top Paper Award 2015)

Dijkmans, CHS., 2015

Research output: Contribution to conferencePaperOther research output

Online klachten, slechte reviews, wat nu? (online article)

Dijkmans, CHS., 2015, In : TravelNext.

Research output: Contribution to journalArticleProfessional

Social media: een 'Stage to engage' voor toeristische bedrijven

Dijkmans, CHS., 2015

Research output: Contribution to conferencePaperOther research output

Social media door KLM: de relatie met online engangement en bedrijfsreputatie

Dijkmans, CHS., Kerkhof, P. & Beukeboom, C. J., 2015, In : Vrijetijdstudies. 33, 2, p. 23-36 14 p.

Research output: Contribution to journalArticleScientificpeer-review

Socialmediagebruik, online engagement en reputatie

Dijkmans, CHS., 2015

Research output: Contribution to conferencePaperOther research output

Social media to go! : de basis van social media in commerciële bedrijfsvoering

Dijkmans, CHS. & Vinkesteijn, JAM., 2015, Leiden: EduPlaza. 210 p.

Research output: Book/ReportBookProfessional

Tourism and the sharing economy : challenges and oppotunities for the EU

Peeters, PM., Dijkmans, CHS., Mitas, O., Strous - de Boer, BJ. & Vinkesteijn, JAM., 2015, European Parliament. 90 p.

Research output: Book/ReportReportProfessional

2014

Corporate social media use and online engagement

Dijkmans, CHS., 2014

Research output: Contribution to conferencePaperOther research output

Onderzoek: dragen social media activiteiten bij aan de reputatie van toeristische bedrijven?

Dijkmans, CHS., 2014, In : NRIT Magazine. 2014, 4, p. 14-15

Research output: Contribution to journalArticleProfessional

Social media responsiveness: een uitdaging voor nog veel bedrijven (online article)

Dijkmans, CHS., 2014, In : TravelNext.

Research output: Contribution to journalArticleProfessional

Social media usage intensity and corporate reputation

Dijkmans, CHS., 2014

Research output: Contribution to conferencePaperOther research output

Social media use, social media engagement and corporate reputation

Dijkmans, CHS., 2014

Research output: Contribution to conferencePaperOther research output

2013

De impact van social media op toeristische aankoopbeslissingen

Dijkmans, CHS., 2013, In : travelnext.nl.

Research output: Contribution to journalArticlePopular

De impact van social media op toeristische aankoopbeslissingen

Dijkmans, CHS., 2013, In : acsm-vu.nl (online article).

Research output: Contribution to journalArticlePopular

Klagen op internet: reviews in de travel- en hospitality industry

Dijkmans, CHS., 2013, In : acsm-vu.nl (online article).

Research output: Contribution to journalArticlePopular

2012

Tot 2025: toekomstvisie op toerisme

Beulink, PT., Dijkmans, CHS., Erdkamp, COM., Lier, HH. & Mensink, HJG., 2012, Reiswerk. 40 p.

Research output: Book/ReportReportProfessional

2011

Social media effectiever inzetbaar in de toeristische branche: opstart "innovatielab" door NHTV, NBTC en HSMAI

Dijkmans, CHS., 2011, Trendrapport toerisme, recreatie en vrije tijd 2010/2011. Wildhagen, W. & de Bruijn, K. (eds.). Breda: NRIT Onderzoek, p. 42-44 320 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

2010

Management game "Emerald Forrest"

Dijkmans, CHS., 2010

Research output: Contribution to conferencePaperOther research output

Management Simulation Tool "Emerald Forest"

Dijkmans, CHS. & Vinkesteijn, JAM., 2010

Research output: Non-textual formGameOther research output