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Bert Smit
Lecturer
,
Academy for Hotel & Facility
228
Citations
Overview
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Research output
(77)
Activities
(41)
Press/Media
(14)
Prizes
(1)
Projects
(5)
Similar Profiles
(6)
Research output
21
Paper
18
Article
12
Chapter
9
Report
17
More
4
Book
3
Conference contribution
3
Abstract
3
Digital or Visual Products
2
Poster
1
Data set/Database
1
Web publication/site
Research output per year
Research output per year
3 results
Publication Year, Title
(descending)
Publication Year, Title
(ascending)
Title
Type
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Abstract
Search results
2021
How to turn bricks into edifices: Application of meta-ethnography in tourism experience research.
Manfreda, A. &
Smit, B.
,
3 Sept 2021
.
Research output
:
Contribution to conference
›
Abstract
Tourist Experience
100%
Experiential Research
100%
Meta-ethnography
100%
Brick
100%
Edifices
100%
2013
A system approach to experience design (abstract refereed)
Smit, H.
&
Melissen, F.
,
2013
.
Research output
:
Contribution to conference
›
Abstract
Systems Approach
100%
Experience Design
100%
2012
Combining customer journey mapping with customer delight principles as a tool to steer the strategic investment agenda in service development
Smit, H.
& Vermeij, N.,
2012
.
Research output
:
Contribution to conference
›
Abstract
Service Development
100%
Strategic Investment
100%
Customer Journey Mapping
100%
Customer Delight
100%