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Bert Smit

      • 26 Citations
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      Personal profile

      Research interests

      Bert Smit (1977) received his master degree in Leisure Studies from Tilburg in 2002. After a career in zoo management and zoo design. He joined the Academy of Hotel and Facility Management in 2008 where he currently works as researcher and senior lecturer.

      He specializes in the design and design evaluation of customer experiences with a focus on the development of new methodologies. In his work he combines insights from social science with methodology from design science. His methodologies have been applied and adopted in a wide range of contexts including hotels, zoo’s, tourist destinations, hospitals and offices. Bert publishes in academic journals and professional magazines, but also contributes to text books and speaks at conferences.

      Areas of expertise: experience design, design thinking, design methodology

       

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      Research Output

      Sustainable tourism and the visitor experience

      Melissen, F. & Smit, B., 2020, Routledge handbook of tourism experience management and marketing. Dixit, SK. (ed.). Routledge, p. 455-463 9 p.

      Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

    • Typology of tourism experience

      Smit, B. & Melissen, F., 2020, Routledge handbook of tourism experience management and marketing. Dixit, SK. (ed.). Routledge, p. 59-66 8 p.

      Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

    • Understanding the experience design process

      Smit, B. & Melissen, F., 2020, Routledge handbook of tourism experience management and marketing. Dixit, SK. (ed.). Routledge, p. 131-139 9 p.

      Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

      Anticipatory nostalgia in experience design

      Bergs, Y., Mitas, O., Smit, B. & Nawijn, J., 2019, In : Current Issues in Tourism. p. 1-13 13 p.

      Research output: Contribution to journalArticleScientificpeer-review

    • 2 Citations (Scopus)

      Duurzame touchpoints voor je gast: Sustainable customer experience design

      Melissen, F. & Smit, HAP., 2019, In : Recreatie en Toerisme. 29, 1 (maart), p. 29-31 3 p.

      Research output: Contribution to journalArticleProfessional

      Activities

      Symbiose in de wildlife economy

      Bert Smit (Keynote speaker)

      23 Jan 2020

      Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

      Cornell Hospitality Quarterly (Journal)

      Bert Smit (Referee)

      1 Apr 2020 → …

      Activity: Publication peer-review and editorial workPublication peer-review

      Customer journeys in FM

      Bert Smit (Consultant)

      8 Aug 2019

      Activity: Consultancy

      LSP : toekomst van FM

      Bert Smit (Speaker), & Geoff Marée (Speaker)

      25 Apr 2019

      Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

      Beleving en het ontwerp van toerisme

      Bert Smit (Keynote speaker)

      9 May 2019

      Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

      Press / Media

      Op weg naar een inclusieve reisindustrie (Research cited)

      Bert Smit & Dr. Jörn Fricke

      3/02/20

      1 Media contribution

      Press/Media: Press / Media

      Brabantse gastvrijheid (interview in We are food)

      HAP Smit

      20/12/18

      1 Media contribution

      Press/Media: Press / Media

      We are food! (interview in Gasthuisvelden Magazine)

      HAP Smit

      22/11/18

      1 Media contribution

      Press/Media: Press / Media

      Brabantse gastvrijheid de kunst van genieten en laten genieten

      HAP Smit

      20/09/18

      1 Media contribution

      Press/Media: Press / Media

      Projects