• 18 Citations
20082019

Research output per year

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Personal profile

Research interests

Bert Smit (1977) received his master degree in Leisure Studies from Tilburg in 2002. After a career in zoo management and zoo design. He joined the Academy of Hotel and Facility Management in 2008 where he currently works as researcher and senior lecturer.

He specializes in the design and design evaluation of customer experiences with a focus on the development of new methodologies. In his work he combines insights from social science with methodology from design science. His methodologies have been applied and adopted in a wide range of contexts including hotels, zoo’s, tourist destinations, hospitals and offices. Bert publishes in academic journals and professional magazines, but also contributes to text books and speaks at conferences.

Areas of expertise: experience design, design thinking, design methodology

 

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Research Output

Anticipatory nostalgia in experience design

Bergs, Y., Mitas, O., Smit, B. & Nawijn, J., 2019, In : Current Issues in Tourism. p. 1-13 13 p.

Research output: Contribution to journalArticleScientificpeer-review

Duurzame touchpoints voor je gast: Sustainable customer experience design

Melissen, F. & Smit, HAP., 2019, In : Recreatie en Toerisme. 29, 1 (maart), p. 29-31 3 p.

Research output: Contribution to journalArticleProfessional

Emotions as core building blocks of an experience

Bastiaansen, MCM., Lub, XD., Mitas, O., Jung, T., Ascencao, MP., Han, D., Moilanen, T., Smit, HAP. & Strijbosch, WWM., 2019, In : International Journal of Contemporary Hospitality Management. 31, 2, p. 651-668 18 p.

Research output: Contribution to journalArticleScientificpeer-review

9 Citations (Scopus)

Naar een inclusieve toeristische sector

van der Duim, R., Smit, B. & Ormond, M., 2019, Trendrapport toerisme, recreatie en vrije tijd 2019. Vermeulen, T., Bijl, J., Rooijackers, M., Heslinga, J., Politiek, M., Heerschap, N., Schreven, L. & van Wijk, K. (eds.). Nieuwegein: PleisureWorld NRIT, p. 124-127

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Activities

Customer journeys in FM

Bert Smit (Consultant)
8 Aug 2019

Activity: Consultancy

Beleving en het ontwerp van toerisme

Bert Smit (Keynote speaker)
9 May 2019

Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

Colliers knowledge session

Geoff Marée (Speaker), Bert Smit (Speaker), Rob van Ginneken (Speaker)
28 Mar 2019

Activity: Participating in or organising an eventContribution at workshop, seminar, course

Experience Design Engineering

Bert Smit (Invited speaker)
9 Sep 2019

Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

LSP : toekomst van FM

Bert Smit (Speaker), Geoff Marée (Speaker)
25 Apr 2019

Activity: Talk or presentationGuest lectures/talks/presentations (not at a conference)

Press / Media

Brabantse gastvrijheid (interview in We are food)

HAP Smit

20/12/18

1 Media contribution

Press/Media: Press / Media

We are food! (interview in Gasthuisvelden Magazine)

HAP Smit

22/11/18

1 Media contribution

Press/Media: Press / Media

Brabantse gastvrijheid de kunst van genieten en laten genieten

HAP Smit

20/09/18

1 Media contribution

Press/Media: Press / Media

Focus op doelgroep loont

HAP Smit

1/05/16

1 Media contribution

Press/Media: Press / Media