Academy for Hotel and Facility Management

  • Mgr. Hopmansstraat 2, Horizon building

    4817 JS Breda

    Netherlands

Research Output 1995 2018

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Conference contribution
2018

Technology disruption and shifting perceptions: a dynamic change perspective on how employees make sense of technology-driven organizational change in Dutch travel industry

van der Schaft, AHT., Lub, XD. & Solinger, O., 2018, Academy of Management Proceedings of Academy of Management Annual Meeting. Atinc, G. (ed.). Briarcliff Manor: Academy of Management

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2017

The Ethicality of the Hotel Management Agreement : from agency to stewardship

Van Ginneken, RJ. & Mzembe, AN., 2017, Proceedings of the international onference on tourism, ethics and global citizenship : connecting the dots.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

2016

Customer Experience by Design

Smit, HAP., 2016, Proceedings of 2nd Global Tourism & Hospitality.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2014

Progress and development of hotel revenue management: a comparative content analysis

Josephi, SHG., Stierand, MB. & Aubke, F., 2014, Proceedings of EuroCHRIE 2014.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2013

Principles of Innovation Processes in the Hospitality Industry’

Marée, G., 2013, Co Create 2013 : The Boundary-Crossing Conference on Co-Design in Innovation. Smeds, R. & Irrmann, O. (eds.). Helsinki: Aalto ARTS Books, p. 87-98 11 p.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

2011

Bridging the gap in revenue management education

Josephi, SHG. & Melissen, F., 2011, Conference proceedings of the 29th annual EuroCHRIE conference, tourism & hospitality, drivers of transition, Dubrovnik, Croatia. Wallington, C. J. & Matic, J. (eds.). Dubrovnik: EuroCHRIE, p. 256-267

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Information empowerment: customer dialogue technology and service employees

Hermans, OW. & Ravesteijn, C., 2011, Proceedings of the 12th international research symposium on service excellence in management (QUIS12).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Managing privacy in an enhanced guest dialogue setting

Hermans, OW., Ravesteijn, C., Urdang, B. & Lith, D., 2011, Proceedings of the I-CHLAR Conference , Lyon, France 07/07/2011-08/07/2011.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Revising the notion of sample representativeness

Stierand, MB. & Dörfler, V., 2011, Proceedings of the British Academy of Management Annual Conference, Birmingham, UK, 13/09/2011-15/09/2011.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

The 4M model of the meal experience

Kivits, RFWJ., Stierand, MB. & Wood, RC., 2011, Culinary arts and sciences VII: global, national and local perspectives. Hartwell, H. H., Edwards, J. S. A. & Lugosi, P. (eds.). Bournemouth, UK: International Centre for Tourism and Hospitality Research, Bournemouth University, p. 41-48

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review