Academy for Hotel and Facility Management

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Research Output 1995 2020

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2020

Reflection on 'True' Business Sustainability: Challenging Definitions, Recognizing Coupling and Developing Intelligence

Moratis, L. & Melissen, F., 2020, The Future of the UN Sustainable Development Goals; Business Perspectives for Global Development in 2030. Idowu, S. O., Schmidpeter, R. & Zu, L. (eds.). Cham, Switzerland: Springer, Cham, p. 227-238 12 p. (CSR, Sustainability, Ethics & Governance).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2019

Balance sheet and ratios: Hospitality Finance and Accounting : Essential Theory and Practice

van Ginneken, R. & Engel, A., 11 Jun 2019, Hospitality Finance and Accounting: Essential Theory and Practice. 1 ed. Routledge, p. 20-41

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Balancing interests in urban tourism governance

Koens, K., 2019, Ethical dilemmas in the creative, cultural and service industries. Bouwer, J. (ed.). Abingdon, Oxon: Routledge, p. 189-193 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

D-eveloping : how to deal with the challenge of making it real and involving others

Marée, G., 2019, Advanced imagineering : designing innovation as collective creation . Nijs, D. (ed.). Edward Elgar Publishing Limited, p. 138-150 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Introduction to sustainability and business

Melissen, F., 2019, Ethical dilemmas in the creative, cultural and service industries. Bouwer, J. (ed.). Abingdon, Oxon: Routledge, p. 179-183 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Management strategies for overtourism

Koens, K., Postma, A. & Papp, B., 2019, Overtourism : tourism management and solutions. Pechlaner, H., Innerhofer, E. & Erschbamer, G. (eds.). London: Routledge, p. 149-159 (Contemporary geographies of leisure, tourism and mobility).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Measuring Performance

van Ginneken, R., 11 Jun 2019, Hospitality Finance and Accounting : Essential Theory and Practice. 1 ed. Routledge, p. 1 19 p. (Hospitality Essentials).

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Pricing

Mackillop, J., 2019, Hospitality finance and accounting. van Ginneken, R. (ed.). Routledge, p. 42-70 (Hospitality essentials).

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Professional ethics in hospitality – the case of managers and employee reward

Sauer, L. & Wood, RC., 2019, Ethical dilemmas in the creative, cultural and service industries. Bouwer, J. (ed.). Abingdon, Oxon: Routledge, p. 103-107 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Psychological contracts: back to the future

Griep, Y., Cooper, C., Robinson, S., Rousseau, D. M., Hansen, SD., Tromprou, Conway, N., Briner, R. B., Coyle-Shapiro, JA., Horgan, R., Lub, X. D., de Jong, J., Kraak, JM., O'Donohue, W., Jones, SK., Vantilborgh, T., Yang, Y., Cassar, V., Akkermans, J., Jepsen, D. & 11 others, Woodrow, C., de Jong, S., Ultan, S., Bezzina, F., Erdem, C., Nienaber, AM., Romeike, P., Bankins, S., Bal, P. M., Wiechers, H. & Achnak, S., 2019, Handbook of research on the psychological contract at work. Griep, Y. & Cooper, C. (eds.). Cheltenham: Edward Elgar Publishing Limited, p. 397-414 18 p. (New horizons in management).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Sustainability and business

Melissen, F., 2019, Ethical dilemmas in the creative, cultural and service industries. Bouwer, J. (ed.). Abingdon, Oxon: Routledge, p. 183-188 6 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Triggering psychological contract breach

Wiechers, H., Coyle-Shapiro, JA., Lub, X. D. & Ten Have, S., 2019, Handbook of research on the psychological contract at work. Griep, Y. & Cooper, C. (eds.). Cheltenham: Edward Elgar Publishing Limited, p. 272-291 20 p. (New horizons in management).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Virtual and augmented reality technologies to enhance the visitor experience in cultural tourism

Han, D., Weber-Sabil, J., Bastiaansen, MCM., Mitas, O. & Lub, XD., 2019, Augmented Reality and Virtual Reality : The power of AR and VR for Business. tom Dieck, M. C. & Jung, T. (eds.). Switzerland: Springer Nature, p. 113-128 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2018

A southern-based code of conduct in the global tea supply chain : implications for sustainable business models

Mzembe, AN., 1 Jun 2018, Sustainable business models - principles, promise and practice. Moratis, L., Melissen, F. & Idowu, S. (eds.). Germany: Springer International Publishing, p. 285-303 (CSR, sustainability, ethics & governance).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Co-Creating The Zoo Experience

Smit, HAP., 2018, Marketing. Baines, P., Fill, C. & Rosengren, S. (eds.). 5 ed. Oxford: Oxford University Press

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Designing hospitality experiences

Smit, HAP., Prooijen-Lander, M. & Melissen, F., 2018, Hospitality Experience. Melissen, F. W., van der Rest, J. P., Josephi, S. & Blomme, R. (eds.). Groningen/Utrecht: Noordhoff, p. 157-189

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Individualization of work arrangements: a contextualized perspective on the rise and use of i-deals

Bal, P. M. & Lub, XD., 2018, Current issues in work & organizational psychology . Cooper, C. (ed.). London: Taylor and Francis Ltd., p. 153-164 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Introduction: from corporate social responsibility to sustainable business models

Moratis, L., Melissen, F. & Idowu, SO., 2018, Sustainable business models - principles, promise and practice. Moratis, LT., Melissen, F. & Idowu, SO. (eds.). Berlin: Springer International Publishing, p. 1-15 16 p. (CSR, sustainability, ethics & governance).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Leadership and competencies

Lub, XD., Breuker, H. & Tomaszewski, L., 2018, Hospitality experience : an introduction to hospitality management. Josephi, S., van der Rest, JP., Blomme, R. & Melissen, FW. (eds.). Groningen: Noordhoff, p. 251-269 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Leisure in Ghana: whence and whither

Yankholmes, AKB., 2018, Leisure from international voices . Henderson, K. & Sivan, A. (eds.). Urbana: Sagamore Venture, p. 53-62 10 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Local stakeholders and urban development

Koens, K., 2018, 'Overtourism'? : understanding and managing urban tourism growth beyond perceptions. UNWTO. (ed.). Madrid: UNWTO/CELTH/Breda University of Applied Sciences/Stenden etfi, p. 16-20 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Management strategies

Koens, K., Papp, B. & Postma, A., 2018, 'Overtourism'? : understanding and managing urban tourism growth beyond perceptions. UNWTO. (ed.). Madrid: UNWTO/CELTH/Breda University of Applied Sciences/Stenden etfi, p. 27-43 17 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

On the infusion of ethics in entrepreneurial and managerial action : reconciling actors’ CSR-related perceptions in the Malawian tea industry

Mzembe, AN. & Lindgreen, A., 30 Oct 2018, Sustainable entrepreneurship : discovering, creating and seizing opportunities for blended value generation. Lindgreen, A., Maon, F., Vallaster, C., Yousafzai, S. & Palacios Florencio, B. (eds.). Routledge Taylor & Francis, p. 301-329 29 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Patagonia’s activist business model: a company turned NGO? (Case in book)

Moratis, L., 2018, Sustainable customer experience design : co-creating experiences in events, tourism and hospitality . Smit, B. & Melissen, F. (eds.). Abingdon: Routledge, p. 210-211 2 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Quality management in hospitality

Kokkinou, A. & Josephi, SHG., 2018, Hospitality Experience. Melissen, F., van der Rest, JP., Josephi, S. & Blomme, R. (eds.). 2 ed. Groningen: Noordhoff, p. 215-249 35 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Santa gets a new office

Neveu, V., Lub, XD. & Hover, MEJ., 2018, Sustainable Customer Experience Design: co-creating experiences in events, tourism and hospitality. Smit, B. & Melissen, F. (eds.). Abingdon, UK: Routledge, p. 106-107

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Social responsibility - your employees

Melissen, F. & Teunissen, N., 2018, Sustainable Value Creation in Hospitality : Guests on Earth. Cavagnaro, E. (ed.). Oxford: Goodfellow Publishers, p. 207-220 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Sustainable purchasing in an international context: a relational perspective

Koens, K. & Reinders, HJ., 2018, Sustainable Value Creation in Hospitality : Guests on Earth. Cavagnaro, E. (ed.). Oxford: Goodfellow Publishers, p. 169-185 17 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Sustainable transport of goods : tackling backstage challenges of the hospitality industry

Fricke, J., 2018, Sustainable Value Creation in Hospitality : Guests on Earth. Oxford: Goodfellow Publishers, p. 186-204 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

The added value of the hospitality experience

Josephi, SHG., 2018, Hospitality experience : an Introduction to Hospitality Management.. Melissen, F., van der Rest, JP., Josephi, S. & Blomme, R. (eds.). 2 ed. Groningen: Noordhoff, p. 38-67 29 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

The adoption of ISO 26000 in practice: empirical results from the Netherlands. Submitted to ISO 26000

Moratis, L. & Tatang-Widjaja, A., 2018, ISO 26000 - a standardized view on corporate social responsibility. Heidelberg: Springer International Publishing, p. 47-61 15 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

The concept of hospitality

Melissen, F., 2018, Hospitality Experience. Melissen, FW., van der Rest, JP., Josephi, S. & Blomme, R. (eds.). Groningen / Utrecht: Noordhoff, p. 11-37

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Valuing sustainability: how national culture influences attributions towards green advertising

Rojas Morales, D. & Moratis, L., 2018, Organizational culture and behavioral shifts in the green economy. Hershey: IGI-Global, p. 21-58 36 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Work in/on progress: interdisciplinarity, critical studies, and entrepreneurship as pillars of achieving sustainability

Moratis, L., 2018, Mainstreaming responsible business: 20 years Business-Society Management, 20 year impact? . Kaptein, M., Meijs, L. & van Tulder, R. (eds.). Den Haag: SMO

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

2017

Changing the role of host: From pampering them to truly engaging with them

Cavagnaro, E. & Melissen, F., 2017, Hotel Yearbook 2018: Special edition on sustainable hospitality. Legrand, W. (ed.). Grandvaux; Maastricht, Bad Honnef: Wade & Company, Hsyndicate, IUBH, p. 76-77 2 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Co-creation and the sharing economy in hospitality and tourism

Fricke, J., 2017, Hotel accommodation management. Wood, RC. (ed.). New York: Routledge, p. 164-176 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Developing fourth-generation sustainability-oriented business models: Towards naïve, native, and narrative intelligence

Melissen, F. & Moratis, L., 2017, Corporate social responsibility in times of crisis. Idowu, S. & Vertigans, S. (eds.). Berlin: Springer Verlag, p. 59-75 22 p. (CSR, Sustainability, ethics & governance ).

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Hotel revenue management

Josephi, SHG. & Melissen, F., 2017, Hotel accommodation management. Wood, RC. (ed.). New York: Routledge, p. 126-137 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Hotels and sustainability

Melissen, F., 2017, Hotel accommodation management. Wood, RC. (ed.). New York: Routledge, p. 152-163 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Identifying tourist requirements for mobile Augmented Reality tourism applications in urban heritage tourism

Han, D. & Jung, T., 2017, Augmented Reality and Virtual Reality: Empowering human, place and business. Jung, T. & tom Dieck, M. (eds.). Springer, p. 3-20 18 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Op de kaart : duurzaamheid en hospitality

Teunissen, N., Melissen, F. & Moratis, L., 2017, Trendrapport toerisme, recratie en vrije tijd 2017. Vermeulen, T., Bijl, J., Rooijackers, M., Hartman, S., van der Most, K., Heerschap, N., Schreven, L., Breedveld, K. & van Wijk, K. (eds.). Nieuwegein: NRIT Media; CBS, p. 554-557 4 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Serving the purpose? Communicating self-serving CSR motives to increase credibility

Moratis, L. & Zebregs, A., 2017, CSR 2.0 and the new era of corporate citizenship. Camilleri, M. (ed.). Hershey: IGI-Global, p. 187-208 22 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Shopping Tomorrow Platform : winkelgebieden in een connnected wereld

de Waal, J., van der Velden, E., Kerkhof, P., Weijs, R., Weltevreden, J. & Lub, XD., 2017, Shoppingtomorrow : samen bouwen aan retailsucces . Jongen, W., Abraham, J. & van Welie, R. (eds.). Ede: Thuiswinkel.org, p. 65-84 20 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Smart city hospitality

Westerbeek, HGW., Koens, K. & Melissen, F., 2017, Trendrapport toerisme, recratie en vrije tijd 2017. Vermeulen, T., Bijl, J., Rooijackers, M., Hartman, S., van der Most, K., Heerschap, N., Schreven, L., Breedveld, K. & van Wijk, K. (eds.). Nieuwegein: NRIT Media; CBS, p. 108-112 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Socially responsible and sustainable practices: how to involve tourists and guests?

Melissen, F., 2017, The Routledge handbook of consumer behaviour in hospitality and tourism. Kumar Dixit, S. (ed.). Abingdon: Routledge, p. 450-458 8 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

1 Citation (Scopus)

The articulation of collective slave memories and ‘home’ among expatriate diasporan Africans in Ghana.

Yankholmes, AKB., 2017, Tourism and memories of home : migrants, displaced people, exiles and diasporic communities . Marschall, S. (ed.). Bristol: Channel View Publications, p. 221-244 24 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Trends and issues In hotel ownership and control

Van Ginneken, RJ., 2017, Hotel accommodation management. Wood, RC. (ed.). New York: Routledge, p. 15-30 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2016

Attitudes on waste and festival experience

Stam, K. & Neveu, V., 2016, Strategies for sustainable events. De Brito, M. & Cavagnaro, E. (eds.). Breda: Celth/Green Events/European Capital of Culture Leeuwarden Fryslan 2018/ Gemeente Leeuwarden/ Stenden/ NHTV Breda, p. 22-25 4 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Capita Selecta: Quo vadis? Businessmodellen voor duurzame waardecreatie

Melissen, F. & Moratis, L., 2016, Trendrapport toerisme, recreatie en vrije tijd 2016. de Bruijn, K., Vermeulen, T., Korteweg Maris, D., Rooijackers, M., van der Most, K., Heerschap, N., Schreven, L., Breedveld, K., Hartman, S. & van Wijk, K. (eds.). Nieuwegein: NRIT Media/CBS/CELTH/NBTC Holland Marketing/NRIT Media, p. 118-122 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Corporate Social Responsibility

Groen, BH., Vonk, M., Melissen, F. & Termaat, A., 2016, Facilities management and corporate real estate management as value drivers : how to manage and measure adding value. Jensen, P. A. & Voordt, T. V. D. (eds.). Routledge, p. 280-292 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review