Academy for Hotel and Facility Management

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Research Output 1995 2018

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2018

A southern-based code of conduct in the global tea supply chain : implications for sustainable business models

Mzembe, AN., 1 Jun 2018, Sustainable business models - principles, promise and practice. Moratis, L., Melissen, F. & Idowu, S. (eds.). Germany: Springer International Publishing, p. 285-303 (CSR, sustainability, ethics & governance)

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Co-Creating The Zoo Experience

Smit, HAP., 2018, Marketing. Baines, P., Fill, C. & Rosengren, S. (eds.). 5 ed. Oxford: Oxford University Press

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Designing hospitality experiences

Smit, HAP., Prooijen-Lander, M. & Melissen, F., 2018, Hospitality Experience. Melissen, F. W., van der Rest, J. P., Josephi, S. & Blomme, R. (eds.). Groningen/Utrecht: Noordhoff, p. 157-189

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Individualization of work arrangements: a contextualized perspective on the rise and use of i-deals

Bal, P. M. & Lub, XD., 2018, Current issues in work & organizational psychology . Cooper, C. (ed.). London: Taylor and Francis Ltd., p. 151-162 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Introduction: from corporate social responsibility to sustainable business models

Moratis, L., Melissen, F. & Idowu, SO., 2018, Sustainable business models - principles, promise and practice. Moratis, LT., Melissen, F. & Idowu, SO. (eds.). Berlin: Springer International Publishing, p. 1-15 16 p. (CSR, sustainability, ethics & governance)

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Leadership and competencies

Lub, XD., Breuker, H. & Tomaszewski, L., 2018, Hospitality experience : an introduction to hospitality management. Josephi, S., van der Rest, JP., Blomme, R. & Melissen, FW. (eds.). Groningen: Noordhoff, p. 251-269 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Local stakeholders and urban development

Koens, K., 2018, 'Overtourism'? : understanding and managing urban tourism growth beyond perceptions. UNWTO. (ed.). Madrid: UNWTO/CELTH/Breda University of Applied Sciences/Stenden etfi, p. 16-20 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Management strategies

Koens, K., Papp, B. & Postma, A., 2018, 'Overtourism'? : understanding and managing urban tourism growth beyond perceptions. UNWTO. (ed.). Madrid: UNWTO/CELTH/Breda University of Applied Sciences/Stenden etfi, p. 27-43 17 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

On the infusion of ethics in entrepreneurial and managerial action : reconciling actors’ CSR-related perceptions in the Malawian tea industry

Mzembe, AN. & Lindgreen, A., 30 Oct 2018, Sustainable entrepreneurship : discovering, creating and seizing opportunities for blended value generation. Lindgreen, A., Maon, F., Vallaster, C., Yousafzai, S. & Palacios Florencio, B. (eds.). Routledge Taylor & Francis, p. 301-329 29 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Patagonia’s activist business model: a company turned NGO? (Case in book)

Moratis, L., 2018, Sustainable customer experience design : co-creating experiences in events, tourism and hospitality . Smit, B. & Melissen, F. (eds.). Abingdon: Routledge, p. 210-211 2 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Quality management in hospitality

Kokkinou, A. & Josephi, SHG., 2018, Hospitality Experience. Melissen, F., van der Rest, JP., Josephi, S. & Blomme, R. (eds.). 2 ed. Groningen: Noordhoff, p. 215-249 35 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Santa gets a new office

Neveu, V., Lub, XD. & Hover, MEJ., 2018, Sustainable Customer Experience Design: co-creating experiences in events, tourism and hospitality. Smit, B. & Melissen, F. (eds.). Abingdon, UK: Routledge, p. 106-107

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Social responsibility - your employees

Melissen, F. & Teunissen, N., 2018, Sustainable Value Creation in Hospitality : Guests on Earth. Cavagnaro, E. (ed.). Oxford: Goodfellow Publishers, p. 207-220 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Sustainable purchasing in an international context: a relational perspective

Koens, K. & Reinders, HJ., 2018, Sustainable Value Creation in Hospitality : Guests on Earth. Cavagnaro, E. (ed.). Oxford: Goodfellow Publishers, p. 169-185 17 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Sustainable transport of goods : tackling backstage challenges of the hospitality industry

Fricke, J., 2018, Sustainable Value Creation in Hospitality : Guests on Earth. Oxford: Goodfellow Publishers, p. 186-204 19 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

The added value of the hospitality experience

Josephi, SHG., 2018, Hospitality experience : an Introduction to Hospitality Management.. Melissen, F., van der Rest, JP., Josephi, S. & Blomme, R. (eds.). 2 ed. Groningen: Noordhoff, p. 38-67 29 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

The adoption of ISO 26000 in practice: empirical results from the Netherlands. Submitted to ISO 26000

Moratis, L. & Tatang-Widjaja, A., 2018, ISO 26000 - a standardized view on corporate social responsibility. Heidelberg: Springer International Publishing, p. 47-61 15 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

The concept of hospitality

Melissen, F., 2018, Hospitality Experience. Melissen, FW., van der Rest, JP., Josephi, S. & Blomme, R. (eds.). Groningen / Utrecht: Noordhoff, p. 11-37

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Valuing sustainability: how national culture influences attributions towards green advertising

Rojas Morales, D. & Moratis, L., 2018, Organizational culture and behavioral shifts in the green economy. Hershey: IGI-Global, p. 21-58 36 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Work in/on progress: interdisciplinarity, critical studies, and entrepreneurship as pillars of achieving sustainability

Moratis, L., 2018, Mainstreaming responsible business: 20 years Business-Society Management, 20 year impact? . Kaptein, M., Meijs, L. & van Tulder, R. (eds.). Den Haag: SMO

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

2017

Changing the role of host: From pampering them to truly engaging with them

Cavagnaro, E. & Melissen, F., 2017, Hotel Yearbook 2018: Special edition on sustainable hospitality. Legrand, W. (ed.). Grandvaux; Maastricht, Bad Honnef: Wade & Company, Hsyndicate, IUBH, p. 76-77 2 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Co-creation and the sharing economy in hospitality and tourism

Fricke, J., 2017, Hotel accommodation management. Wood, RC. (ed.). New York: Routledge, p. 164-176 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Developing fourth-generation sustainability-oriented business models: Towards naïve, native, and narrative intelligence

Melissen, F. & Moratis, L., 2017, Corporate social responsibility in times of crisis. Idowu, S. & Vertigans, S. (eds.). Berlin: Springer Verlag, p. 59-75 22 p. (CSR, Sustainability, ethics & governance )

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Hotel revenue management

Josephi, SHG. & Melissen, F., 2017, Hotel accommodation management. Wood, RC. (ed.). New York: Routledge, p. 126-137 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Hotels and sustainability

Melissen, F., 2017, Hotel accommodation management. Wood, RC. (ed.). New York: Routledge, p. 152-163 12 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Identifying tourist requirements for mobile Augmented Reality tourism applications in urban heritage tourism

Han, D. & Jung, T., 2017, Augmented Reality and Virtual Reality: Empowering human, place and business. Jung, T. & tom Dieck, M. (eds.). Springer, p. 3-20 18 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Op de kaart : duurzaamheid en hospitality

Teunissen, N., Melissen, F. & Moratis, L., 2017, Trendrapport toerisme, recratie en vrije tijd 2017. Vermeulen, T., Bijl, J., Rooijackers, M., Hartman, S., van der Most, K., Heerschap, N., Schreven, L., Breedveld, K. & van Wijk, K. (eds.). Nieuwegein: NRIT Media; CBS, p. 554-557 4 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Serving the purpose? Communicating self-serving CSR motives to increase credibility

Moratis, L. & Zebregs, A., 2017, CSR 2.0 and the new era of corporate citizenship. Camilleri, M. (ed.). Hershey: IGI-Global, p. 187-208 22 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Shopping Tomorrow Platform : winkelgebieden in een connnected wereld

de Waal, J., van der Velden, E., Kerkhof, P., Weijs, R., Weltevreden, J. & Lub, XD., 2017, Shoppingtomorrow : samen bouwen aan retailsucces . Jongen, W., Abraham, J. & van Welie, R. (eds.). Ede: Thuiswinkel.org, p. 65-84 20 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Smart city hospitality

Westerbeek, HGW., Koens, K. & Melissen, F., 2017, Trendrapport toerisme, recratie en vrije tijd 2017. Vermeulen, T., Bijl, J., Rooijackers, M., Hartman, S., van der Most, K., Heerschap, N., Schreven, L., Breedveld, K. & van Wijk, K. (eds.). Nieuwegein: NRIT Media; CBS, p. 108-112 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Socially responsible and sustainable practices: how to involve tourists and guests?

Melissen, F., 2017, The Routledge handbook of consumer behaviour in hospitality and tourism. Kumar Dixit, S. (ed.). Abingdon: Routledge, p. 450-458 8 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Trends and issues In hotel ownership and control

Van Ginneken, RJ., 2017, Hotel accommodation management. Wood, RC. (ed.). New York: Routledge, p. 15-30 16 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2016

Attitudes on waste and festival experience

Stam, K. & Neveu, V., 2016, Strategies for sustainable events. De Brito, M. & Cavagnaro, E. (eds.). Breda: Celth/Green Events/European Capital of Culture Leeuwarden Fryslan 2018/ Gemeente Leeuwarden/ Stenden/ NHTV Breda, p. 22-25 4 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Capita Selecta: Quo vadis? Businessmodellen voor duurzame waardecreatie

Melissen, F. & Moratis, L., 2016, Trendrapport toerisme, recreatie en vrije tijd 2016. de Bruijn, K., Vermeulen, T., Korteweg Maris, D., Rooijackers, M., van der Most, K., Heerschap, N., Schreven, L., Breedveld, K., Hartman, S. & van Wijk, K. (eds.). Nieuwegein: NRIT Media/CBS/CELTH/NBTC Holland Marketing/NRIT Media, p. 118-122 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Corporate Social Responsibility

Groen, BH., Vonk, M., Melissen, F. & Termaat, A., 2016, Facilities management and corporate real estate management as value drivers : how to manage and measure adding value. Jensen, P. A. & Voordt, T. V. D. (eds.). Routledge, p. 280-292 13 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Corporate social responsibility in Malawi: antecedents, issues, practices and future directions

Mzembe, AN., Downs, Y. & Meaton, J., 2016, Corporate Social Responsibility in Sub-Saharan Africa: sustainable development in its embryonic form. Vertigan, S., Idowu, S. & Schmidpeter, R. (eds.). Basel: Springer International Publishing, p. 3-29 27 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

1 Citations

Fifty shades of hospitality : exploring intimacies in Korean love motels

Wee, D. & Koens, K., 2016, The routledge handbook of hospitality studies. Lashley, C. (ed.). London: Routledge, p. 348-361 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Individualization of work arrangements: a contextualized perspective on the rise and use of i-deals

Ball, PM. & Lub, XD., 2016, Idiosyncratic deals between employees and organizations: conceptual issues, applications and the role of coworkers . Ball, PM. & Rousseau, DM. (eds.). London: Routledge, p. 9-23 15 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Naar een nieuw begrip van waarde

Moratis, L., 2016, Trends 2016 – Visie op ontwikkelingen en trend in MVO en kwaliteitsmanagement. p. 22-23 2 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Responsible management education in the Netherlands: to what extent have Dutch business schools integrated CSR into their MBA programs?

Moratis, L. & Jezrawi, M., 2016, Social responsibility education across Europe : a comparative approach. Turker, D., Altunas Vural, C. & Idowu, SO. (eds.). Basel: Springer International Publishing, p. 49-70 21 p. (CSR, Sustainability, Ethics & Governance)

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Routines as a perspective for HR-professionals: How diversity in habits and schemata are influenced by environmental developments

Blomme, RJ. & Lub, XD., 2016, Handbook of research on human resource strategies for the new millennial workforce. Ordoñez de Pablos, P. & Tennyson, RD. (eds.). Hersey: IGI-Global, p. 336-349 14 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Sticks in a bundle are unbreakable: The creation of a Kenyan CSR knowledge centre and business network

Moratis, L. & Slaa, A., 2016, Key Initiatives in Corporate Social Responsibility: Global Dimension of CSR in Corporate Entities. Idowu, SO. (ed.). Basel: Springer International Publishing, p. 399-418 20 p. (CSR, Sustainability, Ethics & Governance)

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Toeristisch druk op stedelijke bestemmingen. Het perspectief van bewoners.

Postma, A. & Koens, K., 2016, Trendrapport toerisme, recreatie en vrije tijd 2016. de Bruijn, K., Vermeulen, T., Korteweg Maris, D., Rooijackers, M., van der Most, K., Heerschap, N., Schreven, L., Breedveld, K., Hartman, S. & van Wijk, K. (eds.). Nieuwegein: NRIT Media/CBS/CELTH/NBTC Holland Marketing/NRIT Media, p. 328-332 5 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

When you grew up or how old you are? a review of theory and evidence on generational and age differences in psychological contracts

Lub, XD., De Ruiter, M. & Blomme, RJ., 2016, Handbook on age diversity and work . Parry, E. & McCarthy, J. (eds.). London: Palgrave Macmillan, p. 669-703 35 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

2015

Belevingsbenchmark van dagattracties

Smit, HAP. & Zandberg, T., 2015, Trendrapport toerisme, recreatie en vrije tijd 2015. de Bruijn, K. & Vermeulen, T. (eds.). Breda: NRIT Media; CBS, p. 542-545 568 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

2014

Adding value to the hospitality experience

Josephi, SHG., 2014, Hospitality experience : an introduction tot hospitality management. Josephi, S., van der Rest, J. P., Blomme, R. & Melissen, F. W. (eds.). Groningen: Noordhoff, p. 38-65 325 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Designing hospitality experiences

Smit, HAP., Prooijen-Lander, M. & Melissen, F., 2014, Hospitality experience : an introduction tot hospitality management. van der Rest, J. P., Josephi, S., Blomme, R. & Melissen, F. W. (eds.). Groningen: Noordhoff, p. 155-185 325 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Nederland op de kaart : een toekomstverkenning van het hotellandschap

Van Ginneken, RJ., 2014, Trendrapport toerisme, recreatie en vrije tijd 2014. Rooijackers, M., Oskam, J., Vermeulen, T., Heerschap, N., Korteweg Maris, D., Breedveld, K., de Bruijn, K., Mensink, L. & van der Most, K. (eds.). Nieuwegein: NRIT Media/CELTH/NBTC Holland Marketing, p. 206-209 420 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Quality management in hospitality

Josephi, SHG., 2014, Hospitality experience : an introduction tot hospitality management. Melissen, F. W., Josephi, S., van der Rest, J. P. & Blomme, R. (eds.). Groningen: Noordhoff, p. 215-248 325 p.

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Slum tourism: developments in a young field of interdisciplinary tourism research

Frenzel, F. & Koens, K., 2014, Tourism and geographies of inequality: the new global slumming phenomenon. Frenzel, F. & Koens, K. (eds.). London: Routledge, p. 1-18 612 p.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review